Barbara Walsh
About Barbara Walsh
Barbara Walsh is a Major Incident Analyst based in Fishers, Indiana, with over a decade of experience in managing major incidents and facilitating communication in corporate settings. She has worked at SallieMae since 2009 and previously held positions at Bank One and SallieMae, accumulating significant expertise in incident management and change management.
Work at Sallie Mae
Barbara Walsh has been employed at Sallie Mae since 1991. She initially served as a Change Management Administrator for 18 years, where she played a key role in managing change processes within the organization. In 2009, she transitioned to the position of Major Incident Analyst, where she has been responsible for overseeing major incidents and ensuring effective communication between IT and business teams. Her tenure at Sallie Mae spans over three decades, reflecting her commitment to the company's operational success.
Education and Expertise
Barbara Walsh studied at Indiana University-Purdue University Indianapolis (IUPUI) from 1990 to 1993, where she earned a degree in Business/Corporate Communications. This educational background has equipped her with the skills necessary for effective communication and incident management in a corporate environment. Additionally, her extensive experience in managing major incidents further enhances her expertise in facilitating communication between IT and business teams.
Background
Barbara Walsh is based in Fishers, Indiana, where she contributes to Sallie Mae's operations. Prior to her long tenure at Sallie Mae, she worked at Bank One as a Production Assurance Analyst from 1988 to 1991. This role provided her with foundational experience in production assurance, which has been beneficial in her subsequent positions in incident management.
Achievements in Incident Management
With over a decade of experience in managing major incidents, Barbara Walsh has developed a strong proficiency in facilitating communication between IT and business teams. Since 2009, she has focused on incident management, ensuring that major incidents are handled efficiently and effectively. Her role as a Major Incident Analyst involves coordinating responses and maintaining clear lines of communication, which are critical for minimizing disruption to business operations.