Bernadine Sasser
About Bernadine Sasser
Bernadine Sasser is a Manager of Compliance Line of Business Support Servicing at Sallie Mae, where she has worked since 2013. She possesses strong research and communication skills, with expertise in regulatory compliance for student loans and dispute resolution.
Current Role at Sallie Mae
Bernadine Sasser currently serves as the Manager of Compliance Line of Business Support Servicing at Sallie Mae. In this role, she has been responsible for providing regulatory oversight and remediation, which aims to enhance the relationship between the company and its customers. She has worked closely with executive management to improve the lender and borrower experience. Her position emphasizes the importance of compliance in the student loan sector.
Previous Experience at Sallie Mae
Prior to her current role, Bernadine Sasser worked at Sallie Mae as a Customer Advocate for 13 years, from 2000 to 2013. In this capacity, she developed strong skills in customer relations and dispute resolution. Her extensive experience in customer support laid a solid foundation for her subsequent managerial responsibilities in compliance.
Education and Expertise
Bernadine Sasser studied Business Administration at American InterContinental University, where she earned an Associate degree from 2004 to 2006. Her educational background complements her professional expertise in regulatory compliance, particularly within the student loan industry. She possesses strong research skills and excellent communication and writing abilities, which are essential for her roles in compliance and customer relations.
Skills in Customer Relations
Bernadine Sasser has developed expertise in both internal and external customer relations throughout her career. Her strong communication skills and experience in dispute resolution enable her to effectively address customer concerns and improve service delivery. This focus on customer relations is a key aspect of her current role in compliance support.