Brian Letterman
About Brian Letterman
Brian Letterman is a Quality Review Collections Specialist at Sallie Mae, where he has worked since 2019. He has extensive experience in customer service and a strong focus on detail and customer-centric approaches.
Work at Sallie Mae
Brian Letterman has been employed at Sallie Mae since 2019 as a Quality Review Collections Specialist. In this role, he has demonstrated meticulous attention to detail, contributing to the quality assurance processes within the collections department. Prior to this position, he held several roles at Sallie Mae, including Private Credit Underwriter for five months in 2019, Loan Modification Specialist for four months in 2017, Personal Loan Originations Specialist for one year from 2018 to 2019, and Collector 1 for six months in 2017.
Education and Expertise
Brian Letterman studied at Dover High School and furthered his education at ComputerTraining.com, where he focused on Information Technology and achieved Microsoft Certified Professional (MCP) certification. His educational background supports his technical skills and enhances his ability to perform in various roles within the financial services industry.
Background in Customer Service
Brian Letterman has extensive experience in customer service and staff management. His career includes roles such as National Account Manager at James Stevens and Daniels from 2011 to 2012, Lead Line Cook at Applebee's in 2011, and various culinary positions at TGI Fridays, Lone Star Steakhouse, and Red Lobster. He emphasizes building lasting relationships through effective communication and a customer-centric approach in his work.
Professional Experience Prior to Sallie Mae
Before joining Sallie Mae, Brian Letterman worked in various positions that contributed to his professional development. He served as a Remote Services Technician at Support.com in 2016, a Luthier at PRS Guitars from 2003 to 2007, and held culinary roles at multiple restaurants. These experiences have provided him with a diverse skill set applicable to his current role.