Courtney Hoagland
About Courtney Hoagland
Courtney Hoagland is a Senior Customer Communications Specialist at Sallie Mae, where she has worked since 2018. With a background in marketing and extensive experience in customer communications, she plays a crucial role in developing strategies that enhance customer experience and ensure compliance with regulatory standards.
Work at Sallie Mae
Courtney Hoagland has been employed at Sallie Mae since 2014, holding various positions over the years. She currently serves as a Senior Customer Communications Specialist, a role she has occupied since 2018 in Newark, Delaware. In this position, she plays a crucial role in securing stakeholder approvals for communication materials, ensuring they accurately reflect system functionality. Prior to her current role, she worked as a Private Credit Application Specialist and a Fraud Prevention Specialist, gaining extensive experience in customer communication and compliance.
Education and Expertise
Courtney Hoagland earned her Bachelor of Business Administration (BBA) in Marketing from Kutztown University of Pennsylvania, completing her studies from 2007 to 2010. Her educational background provides a strong foundation for her current role in customer communications. She has developed a comprehensive communication strategy that integrates multiple channels and platforms, enhancing the overall customer experience.
Background
Before joining Sallie Mae, Courtney Hoagland worked at Time Warner Cable in various sales and retention roles from 2011 to 2014. Her positions included Direct Sales Representative, Retail Sales Specialist, and Retail Retention Representative, where she gained valuable experience in customer service and sales strategies. Additionally, she briefly worked as a Retail Marketing Intern at VF Outlet in 2010.
Achievements
In her role at Sallie Mae, Courtney Hoagland has collaborated with risk partners to ensure that all customer communications comply with regulatory requirements. Her work in developing communication strategies has contributed to enhancing customer interactions and ensuring clarity in messaging.