David Skibicki
About David Skibicki
David Skibicki serves as the Senior Director of Operations Support Management at Sallie Mae, where he has worked since 2011. He has extensive experience in operations management, call center engineering, and financial planning, with a strong focus on process improvement and efficiency.
Work at Sallie Mae
David Skibicki has been employed at Sallie Mae since 2009. He currently holds the position of Senior Director of Operations Support Management, a role he has occupied since 2015. In addition to this position, he has served as Manager of Financial Planning and Analysis from 2009 and Director of Financial Planning and Analysis since 2011. His work at Sallie Mae is based in Newark, DE, where he focuses on process improvement through innovation and efficiency.
Previous Experience at Household International and HSBC
David Skibicki worked at Household International / Beneficial Corp. as Operations Manager from 1991 to 1998, accumulating seven years of experience in operations management. He later joined HSBC as Manager of Call Center Engineering for a brief period in 2008 to 2009, where he contributed for eight months. His roles in these organizations helped him develop a strong foundation in operations and management.
Education and Expertise
David Skibicki's educational background includes studies at the University of Delaware from 1984 to 1989, where he completed a five-year program. He also attended Drexel University from 2000 to 2005 for another five years of study. Additionally, he studied at Delcastle Vo-Tech from 1981 to 1984. His expertise includes volume forecasting, capacity planning, IVR development, quality assurance, and call routing logic using Avaya PBX systems.
Skills in Operations Management
David Skibicki possesses a range of skills relevant to operations management. He specializes in volume forecasting and capacity planning, which are essential for effective resource allocation. His experience in MIS reporting and analysis supports data-driven decision-making. Furthermore, he has a strong focus on process improvement, leveraging innovation and efficiency to enhance operational performance.