Diana Johnson
About Diana Johnson
Diana Johnson serves as a Director at Sallie Mae, where she has worked for 30 years, consistently exceeding expectations in communication and teamwork. She has also held roles at Navient, Telerx, and C3i Solutions, managing teams and directing customer service research.
Work at Sallie Mae
Diana Johnson has served as a Director at Sallie Mae since 1994, accumulating 30 years of experience in the role. Based in Wilkes Barre, Pennsylvania, she has consistently exceeded company expectations in various areas, including communication, accountability, change management, and teamwork. Her leadership has contributed to maintaining a high quality score average of 98%, achieved through direct collaboration with staff.
Previous Experience at Navient
Before her tenure at Sallie Mae, Diana Johnson worked at Navient as the Director of Customer Communications and Forms Processing from 2014 to 2015. During her one-year role in Wilkes Barre, Pennsylvania, she focused on enhancing customer communication strategies and streamlining forms processing to improve overall customer experience.
Current Roles at Telerx and C3i Solutions
Diana Johnson has held the position of Account Manager at Telerx and C3i Solutions since 2015, both located in Wilkes Barre, Pennsylvania. In these roles, she has managed client accounts and developed strategies to meet client needs effectively. Her experience includes managing a team of up to 25 specialists in the Philippines, focusing on strategic planning and staff development.
Education and Expertise
Diana Johnson studied at LCCC, where she gained foundational knowledge that supports her professional roles. Her expertise spans customer service research, particularly in areas such as Military benefit processing and Student Loan Repayment options, ensuring compliance with customer and governmental guidelines.
Contributions to Website Development
Diana Johnson participated as a member of the website development team at her current organization, contributing to various areas of ownership. Her involvement in this project reflects her commitment to enhancing digital communication and user experience.