Elisabeth Griffin
About Elisabeth Griffin
Elisabeth Griffin serves as the Customer Service Team Manager at Sallie Mae, a position she has held since 2020. With a decade of experience at Sallie Mae in various roles, she has developed a comprehensive understanding of customer service and credit management.
Work at Sallie Mae
Elisabeth Griffin has held multiple positions at Sallie Mae since 2012. She currently serves as the Customer Service Team Manager, a role she has occupied since 2020. Prior to this, she was the Private Credit Underwriting Manager from 2018 to 2020. Her earlier roles at Sallie Mae include Credit Analyst from 2014 to 2016, Sales Call Center Agent from 2013 to 2014, and Department of Education Collections Representative from 2012 to 2013. Elisabeth has accumulated extensive experience within the organization, contributing to various departments and functions.
Previous Experience at MRS BPO, LLC
Before joining Sallie Mae, Elisabeth Griffin worked at MRS BPO, LLC as an Account Manager from 2009 to 2012. In this role, she managed client accounts and ensured customer satisfaction. Her experience at MRS BPO provided her with foundational skills in customer service and account management, which she later applied in her various roles at Sallie Mae.
Career Progression
Elisabeth Griffin's career at Sallie Mae reflects a steady progression through various roles. She began as a Department of Education Collections Representative and advanced to positions with increasing responsibility, such as Credit Analyst and Private Credit Underwriting Manager. Her current role as Customer Service Team Manager marks a culmination of her experience in customer service and credit management.
Expertise in Customer Service and Credit Management
Elisabeth Griffin possesses expertise in customer service and credit management, developed through her extensive experience at Sallie Mae. Her roles have required her to engage with customers, manage credit processes, and ensure compliance with industry standards. This background has equipped her with the skills necessary to lead a customer service team effectively.