Ellen Kennedy
About Ellen Kennedy
Ellen Kennedy serves as the Customer Communications Manager at Sallie Mae, where she has worked since 2015. She has a background in education and communications, with previous roles in teaching, public relations, and marketing.
Work at Sallie Mae
Ellen Kennedy has served as the Customer Communications Manager at Sallie Mae since 2015. In this role, she has been instrumental in developing a strategic plan to facilitate the onboarding of a content management system. Additionally, she spearheaded a transition to plain language in customer communications, aligning them with Sallie Mae's new brand voice. Her contributions have focused on enhancing customer engagement and improving communication strategies within the organization.
Previous Experience in Education
Before joining Sallie Mae, Ellen Kennedy worked in the education sector. She was an Upper School English Teacher at Ursuline Academy in Wilmington, DE, from 2011 to 2012. Following this role, she served as a Learning Center Clinician at Lindamood-Bell Learning Processes in Bryn Mawr, PA, from 2014 to 2015. Her experience in education has contributed to her communication skills and understanding of diverse learning needs.
Educational Background
Ellen Kennedy holds a Master of Science in Secondary Education and Teaching from the University of Pennsylvania Graduate School of Education, which she completed from 2009 to 2010. She also earned a Bachelor of Arts in English Language and Literature from the University of Notre Dame, studying there from 2001 to 2005. Her academic background has provided her with a strong foundation in communication and teaching methodologies.
Career in Public Relations and Marketing
Ellen Kennedy has a background in public relations and marketing. She worked as a Public Relations Associate at Arden Theatre Company for three months in 2007. Additionally, she served as a Marketing Associate with the Jesuit Volunteer Corps from 2007 to 2009. These roles have equipped her with skills in communication strategy and brand management, which she has applied in her current position.
Retail Management Experience
Ellen Kennedy gained retail management experience as a Sales Lead at ANN INC, where she worked from 2012 to 2014. This role involved overseeing sales operations and enhancing customer service, contributing to her overall expertise in customer communications and management.