J Timothy Stewart
About J Timothy Stewart
J Timothy Stewart is the Director of Technology Operations in Enterprise Observability at Sallie Mae, where he focuses on enhancing monitoring infrastructure and customer experience. He has a background in computer science and organizational communications, with extensive experience in systems analysis and technical architecture.
Work at Sallie Mae
J Timothy Stewart has held multiple positions at Sallie Mae, demonstrating a progressive career within the organization. He currently serves as the Director of Technology Operations in Enterprise Observability since 2023. Prior to this role, he worked as a Technical Architect in Enterprise Observability from 2022 to 2023, where he led the transition of observability tools from Dynatrace Managed to Dynatrace SaaS. This initiative aimed to enhance the scalability and efficiency of the monitoring infrastructure. His responsibilities also included serving as the primary infrastructure administrator for Acoustic Customer Experience, focusing on customer behavior analysis and optimization.
Education and Expertise
J Timothy Stewart studied Organizational Communications at Wright State University, where he earned a Bachelor of Arts degree from 1987 to 1990. He also studied Computer Science at Illinois College from 1985 to 1987. His educational background has equipped him with skills relevant to technology operations and communications. Stewart holds two certifications from Dynatrace, which is recognized for its expertise in cloud and application performance monitoring. His proficiency includes dashboarding, reporting, and APIs integration with Dynatrace, contributing to enhanced data visualization and operational insights.
Background
J Timothy Stewart has a diverse professional background with experience in various technology roles. He began his career at LexisNexis, where he worked as a Senior Software Engineer and PowerBuilder Application Developer from 1994 to 2003. He later transitioned to Blackboard, serving as a Senior Peoplesoft Technical Analyst and Integration Specialist from 2008 to 2012. Following his time at Blackboard, he returned to Sallie Mae, where he has spent a significant portion of his career, including roles as a Technical Architect and now as Director of Technology Operations.
Achievements
Throughout his career, J Timothy Stewart has contributed to significant projects that enhance operational efficiency. At Sallie Mae, he led the transition of observability tools to improve monitoring infrastructure. His role as the primary infrastructure administrator for Acoustic Customer Experience highlights his focus on customer behavior analysis and optimization. Additionally, he has been responsible for administering notification tools such as PagerDuty, ensuring timely alerts and responses to operational issues. His expertise in Dynatrace tools has further supported enhanced data visualization and operational insights.