Jacob Hirschey
About Jacob Hirschey
Jacob Hirschey serves as the Senior Director of the Servicing Contact Center at Sallie Mae, a position he has held since 2018. He has extensive experience in the financial services sector, having worked in various roles at Santander Bank and Wells Fargo, and holds a Bachelor's Degree in Business from Gustavus Adolphus College.
Work at Sallie Mae
Jacob Hirschey has been serving as the Senior Director of the Servicing Contact Center at Sallie Mae since 2018. In this role, he oversees operations and ensures that the contact center meets its performance goals. Prior to this position, he held the role of Director for the Sales Call Center and School Assist from 2016 to 2018. His experience at Sallie Mae has contributed to the company's commitment to providing excellent customer service in the student loan sector.
Previous Experience at Santander Bank
Jacob Hirschey worked at Santander Bank, N.A. in various roles from 2010 to 2016. He began as a Sales Performance Consultant and later advanced to the position of Vice President and District Executive. His tenure at Santander included a role as STARR Performance Specialist, where he focused on enhancing performance metrics. This diverse experience in banking has equipped him with skills in conflict resolution and stakeholder management.
Background in Banking and Management
Before his time at Santander, Jacob Hirschey was employed at Wells Fargo as Store Manager 2 from 2005 to 2010. His responsibilities included managing store operations and leading teams to achieve sales targets. This foundational experience in retail banking contributed to his ability to manage multiple projects and maintain high-quality standards in service delivery.
Education and Expertise
Jacob Hirschey earned a Bachelor’s Degree in Business, Management, Marketing, and Related Support Services from Gustavus Adolphus College. His academic background supports his expertise in leadership and management, allowing him to effectively influence stakeholders and build high-performing teams in his professional roles.
Leadership Skills and Team Management
Jacob Hirschey possesses strong leadership skills, with a proven ability to build and retain high-performing teams. His approach to leadership emphasizes inspiration and motivation, aligning team goals with organizational objectives. He is skilled in resolving conflicts positively, which contributes to a productive work environment.