Jacqueline M.
About Jacqueline M.
Jacqueline M. is a Collections Specialist with extensive experience in customer service and process improvement. She holds a Master's degree in Business Administration and has demonstrated strong leadership and analytical skills throughout her career.
Work at Sallie Mae
Jacqueline M. has been employed at Sallie Mae as a Collections Specialist since 2019. In this role, she has demonstrated her ability to track agent performance and provide feedback to foster growth. Prior to her current position, she worked as a Loan Modification Specialist and a Collections Agent at Sallie Mae, gaining experience in various aspects of collections and customer service. Her responsibilities include identifying areas for process improvement and serving as a resource for multiple teams by reporting metrics to enhance productivity.
Education and Expertise
Jacqueline M. holds a Bachelor’s Degree in Business Administration and Management from Indiana State University, which she completed from 2011 to 2015. She furthered her education by earning a Master of Business Administration (MBA) with a focus on Project Management from Indiana Wesleyan University between 2019 and 2021. Her educational background equips her with a solid foundation in business principles and project management methodologies, including an understanding of Agile processes.
Background
Jacqueline M. completed her secondary education at West Side Leadership Academy, where she achieved a Core 40 Diploma from 2007 to 2011. She began her professional career with an internship at Gary Sanitary District in 2010. Over the years, she has held various positions, including roles at Delta Sigma Pi as a Fundraising Officer and at AXA Advisors, LLC as a Receptionist. Her diverse work experience has contributed to her strong cross-functional teamwork skills and adaptability in different environments.
Achievements
Throughout her career, Jacqueline M. has been involved in several initiatives that showcase her leadership and analytical skills. She prepared and educated teams during the pandemic, demonstrating her capability in crisis management. Additionally, she coordinated with an IT Project Manager to implement a new dialer system, LiveVox, which improved communication efficiency. Her proactive approach to identifying opportunities within system processes reflects her commitment to continuous improvement.