James Conrad
About James Conrad
James Conrad serves as the Manager of Loan Modification at Sallie Mae in Indianapolis, Indiana, a position he has held since 2017. He has a background in customer service and operations, having previously worked at various companies including Steak n Shake and Sears Holdings Corporation.
Work at Sallie Mae
James Conrad has been employed at Sallie Mae since 2017, where he holds the position of Manager, Loan Modification. In this role, he is responsible for overseeing loan modification processes and ensuring compliance with company policies. His tenure at Sallie Mae spans seven years, during which he has contributed to the organization's mission of providing financial solutions for education.
Previous Employment Experience
Before joining Sallie Mae, James Conrad gained diverse experience in the service industry. He worked as a Service Trainer at Steak n Shake from 2005 to 2007, where he trained new employees in customer service protocols. Prior to that, he was a Sales Associate at Sears Holdings Corporation for 11 months in 2004-2005. Additionally, he served as a Service Provider at O'Charley's from 2007 to 2012, where he focused on customer service and operational efficiency.
Education and Expertise
James Conrad studied at Indiana University Bloomington, where he earned a Bachelor of Science degree in Operations Management. His academic journey spanned from 2006 to 2011, equipping him with knowledge and skills relevant to his career in loan modification and operations management.
Background
James Conrad has a background that combines both education and practical experience in customer service and operations management. His early career in the service industry provided him with foundational skills in customer relations and team training, which he has applied in his current role at Sallie Mae.