Jeff Lam
About Jeff Lam
Jeff Lam is a seasoned IT professional with over 20 years of experience in desktop and Windows Server support, currently serving as the Manager of End User Technology at Sallie Mae. He has held various managerial roles and possesses specialized expertise in app packaging, Active Directory management, and Exchange administration.
Work at Sallie Mae
Jeff Lam has been serving as the Manager of End User Technology - Workstation at Sallie Mae since 2018. In this role, he oversees the deployment and management of workstation technologies, ensuring that end users have the necessary tools and support for their daily operations. His responsibilities include optimizing software deployment processes and enhancing user experience through effective technology management.
Current Role at Beebe Healthcare
Since 2017, Jeff Lam has held the position of Manager of IT Support at Beebe Healthcare in Lewes, Delaware. In this capacity, he manages IT support services, focusing on providing technical assistance and ensuring the smooth operation of IT systems within the healthcare environment. His leadership contributes to the efficiency and reliability of IT services for healthcare professionals.
Previous Experience at Blue Cross Blue Shield of Delaware
Jeff Lam worked at Blue Cross Blue Shield of Delaware from 2007 to 2017 as Supervisor of Client Support. In this role, he was responsible for overseeing client support operations, ensuring that user issues were addressed effectively. His experience in this position enhanced his skills in customer service and technical support within a healthcare insurance context.
Expertise in IT Management
Jeff Lam possesses specialized expertise in app packaging and software deployment, which enhances management processes within IT environments. He has extensive experience in managing Active Directory and group policies, ensuring secure user access management. His background also includes over 20 years of supporting desktop and Windows Servers in large-scale environments with more than 1000 users.
Background in ITIL and Exchange Administration
Jeff Lam serves as a Subject Matter Expert in ITIL, contributing to process improvements and operational efficiency in IT. His strong background in Exchange administration, particularly with versions 2003 and 2007, allows him to optimize email and communication systems effectively. This combination of skills supports his role in enhancing IT service management.