Jo Ellen Mc Cauley
About Jo Ellen Mc Cauley
Jo Ellen McCauley serves as the Senior Director of the Office of the Customer Advocate at Sallie Mae, where she has worked since 2014. She has a background in marketing, operations, and customer service, with prior roles at Sallie Mae, HSBC Card Services, and Household International.
Current Role at Sallie Mae
Jo Ellen McCauley serves as the Senior Director of the Office of the Customer Advocate at Sallie Mae. She has held this position since 2014, contributing to the organization for a decade. In this role, she focuses on customer advocacy and staff development, working closely with regulatory agencies, congressional, and government offices to address customer matters. Her leadership is characterized by a commitment to quality-driven service and operational excellence.
Previous Experience at Sallie Mae
Prior to her current role, Jo Ellen McCauley worked at Sallie Mae in various capacities. She served as the Call Center Sales Manager for Credit Card Initiatives from 2011 to 2012 and then as the Director of Marketing & Acquisitions from 2012 to 2014. During her tenure, she played a key role in enhancing customer engagement and driving marketing strategies.
Background in Financial Services
Jo Ellen McCauley has a robust background in the financial services sector. Before joining Sallie Mae, she worked at HSBC Card Services as Vice President of Call Center Operations from 2004 to 2010. She also held the position of Department Manager at Household International from 2001 to 2004. Her experience spans operational risk control and quality assurance across various business units.
Education and Certifications
Jo Ellen McCauley earned her Bachelor's degree in Business Management from Wilmington University, studying from 1998 to 2004. She holds a Six Sigma Green Belt certification, which reflects her expertise in process improvement methodologies. This educational background supports her strategic business planning and performance analysis skills.
Team Leadership and Development
Jo Ellen McCauley is recognized for her ability to create diverse, cross-functional teams that are focused on quality and performance. Her leadership style emphasizes staff development and customer advocacy, ensuring that her teams are equipped to meet organizational goals and customer needs effectively.