John Kramer
About John Kramer
John Kramer serves as the Director of Vendor Services at Sallie Mae, where he manages compliance with supplier agreements and oversees IT Service Management processes. He has held this position since 2002 and has a background in Mathematics from Indiana University Bloomington.
Work at Sallie Mae
John Kramer has served as the Director of Vendor Services at Sallie Mae since 2002, contributing over 22 years of experience in this role. He is responsible for managing compliance with established agreements and ensuring adherence to contract terms for strategic sourcing suppliers, particularly in data center, telephony, and email/productivity services. His role includes overseeing the development of IT Service Management processes, which encompass Incident, Change, Problem, Request, and Major Incident Management across the enterprise. Kramer also monitors service levels, outages, and customer satisfaction to ensure vendor responsiveness and compliance controls are maintained.
Education and Expertise
John Kramer studied at Indiana University Bloomington, where he earned a Bachelor of Science degree in Mathematics from 1983 to 1987. His educational background in mathematics provides a strong foundation for his analytical skills and problem-solving abilities, which are essential in his current role in vendor services and IT management.
Background
Before joining Sallie Mae, John Kramer worked at Safeco as a Senior Systems Administrator from 1990 to 2001. This role spanned 11 years and contributed to his extensive experience in IT systems management. His background in systems administration has equipped him with the technical knowledge necessary for overseeing complex IT service management processes.
Achievements
Throughout his career, John Kramer has played a significant role in developing and implementing IT Service Management processes at Sallie Mae. His efforts in monitoring service levels and ensuring vendor compliance have contributed to the overall efficiency and effectiveness of the organization's vendor services. His long tenure at Sallie Mae reflects his commitment to maintaining high standards in vendor management and IT service delivery.