Joshua Coonradt, MBA
About Joshua Coonradt, MBA
Joshua Coonradt, MBA, serves as the Director of Customer Operations Product Manager at Sallie Mae, a position he has held since 2022. He has extensive experience in customer service and operations management, having previously worked in various roles at Sallie Mae and Blockbuster.
Current Role as Director, Customer Operations Product Manager
Joshua Coonradt currently holds the position of Director, Customer Operations Product Manager at Sallie Mae. He has been in this role since 2022, contributing to the company's customer operations strategy and product management. His responsibilities include overseeing customer service initiatives and enhancing operational efficiency within the organization.
Previous Experience at Sallie Mae
Joshua Coonradt has extensive experience at Sallie Mae, having worked in various capacities. He served as Senior Manager, Servicing Operations from 2021 to 2022, where he focused on improving servicing processes. Prior to that, he was a Servicing Call Center Supervisor from 2016 to 2019, and a Manager, Servicing Contact Center from 2019 to 2021. He also worked as a Servicing Specialist II from 2015 to 2016, gaining a comprehensive understanding of customer service operations.
Experience at Blockbuster
Joshua Coonradt worked at Blockbuster in multiple roles. He was the District Training Manager from 2003 to 2004, responsible for training staff across multiple locations. He then served as District Manager from 2004 to 2007, overseeing operations in the Greater Philadelphia Area. His time at Blockbuster provided him with valuable management and training experience.
Early Career at Total Wine & More
Before his roles in the entertainment and financial sectors, Joshua Coonradt worked as an Assistant Store Manager at Total Wine & More from 2007 to 2009. In this position, he managed store operations and contributed to customer service efforts, which laid the groundwork for his future management roles.