Kenneth Fox
About Kenneth Fox
Kenneth Fox is a Customer Operations and Fulfillment Specialist with extensive experience in business development and sales strategies. He currently serves as Assistant Vice President at Bank of America and has been with Sallie Mae for over 11 years, demonstrating strong leadership and operational skills.
Work at Bank of America
Kenneth Fox has served as the Assistant Vice President and Fraud Client Services Team Manager at Bank of America since 2015. In this role, he has been responsible for overseeing a team focused on fraud prevention and client services. His tenure at the bank spans nine years, during which he has contributed to enhancing operational processes and improving customer experiences in Newark, Delaware.
Work at Sallie Mae
Kenneth Fox has been employed at Sallie Mae as a Customer Operations and Fulfillment Specialist since 2013. With over 11 years in this position, he has played a significant role in managing customer operations and ensuring fulfillment processes meet organizational standards. His work in Newark, Delaware, has involved direct interaction with customers and the implementation of strategies aimed at improving service delivery.
Education and Expertise
Kenneth Fox possesses extensive expertise in business development and sales campaign strategies, which contribute to customer retention efforts. He has demonstrated proficiency in utilizing various advanced software tools, including IEX, Omni, Interact, Synergy, and Genesys, to enhance operational efficiency. His skills also extend to leveraging platforms like SharePoint and Lexis Nexis for effective information management and decision-making.
Leadership Experience
Kenneth Fox has over three years of experience in leadership roles. Throughout his career, he has consistently met and exceeded organizational goals, showcasing his ability to lead teams effectively. His leadership experience is characterized by a focus on operational excellence and team performance, contributing to the overall success of the organizations he has worked for.