Kimberly A. Bressi
About Kimberly A. Bressi
Kimberly A. Bressi is the Vice President of Customer Care Contact Center at Sallie Mae, where she has worked since 2020. She has extensive experience in operations and customer service, having held various leadership roles at Sallie Mae and Wilmington Trust Company.
Current Role at Sallie Mae
Kimberly A. Bressi serves as the Vice President of Customer Care Contact Center at Sallie Mae, a position she has held since 2020. In this role, she oversees customer service operations, focusing on enhancing customer experiences and ensuring efficient service delivery. Her leadership is instrumental in driving team performance and fostering a collaborative environment within the organization. She works from Newark, Delaware, where Sallie Mae is headquartered.
Previous Experience at Sallie Mae
Prior to her current role, Kimberly held several positions at Sallie Mae, including Director of Operations and Senior Director of Operations Support Management. She worked as Vice President of Customer Experience from 2019 to 2020 and as Senior Director of Operations from 2016 to 2017. Her tenure at Sallie Mae has spanned multiple years, allowing her to contribute to various operational improvements and customer service initiatives.
Professional Background at Wilmington Trust Company
Kimberly A. Bressi has extensive experience with Wilmington Trust Company, where she held various roles over a span of several years. She served as Vice President of Trust Operations from 2004 to 2006 and again from 2009 to 2012. Additionally, she worked as Assistant Vice President in the Banking Call Center from 1998 to 2001 and as Vice President of the Banking Call Center from 2001 to 2004. Her roles involved managing operations and enhancing customer service in a banking environment.
Education and Expertise
Kimberly earned her Bachelor of Applied Arts and Sciences (BAAS) from the University of Delaware, where she studied from 1991 to 1995. She also completed an Executive Management Program at The University of Chicago GSB from 2002 to 2003. Furthering her education, she obtained a Master of Business Administration (MBA) from Wilmington University between 2009 and 2011. Her expertise includes budgetary planning, process improvement, and cross-functional collaboration.
Leadership and Specializations
Kimberly A. Bressi specializes in transforming work groups into cohesive teams, emphasizing enthusiasm and loyalty. She possesses a strong ability to see the big picture and organize diverse talent for optimal collaboration. Her focus on process improvement and cost reduction strategies has been a significant aspect of her career, contributing to enhanced operational efficiency in her roles.