Kristin Keys
About Kristin Keys
Kristin Keys is a Senior Technical Support Engineer at Sallie Mae, with a strong background in information technology and cloud operations. She holds a Master's degree in Information Systems from Wright State University and has accumulated diverse experience in technical support roles across several organizations.
Work at Sallie Mae
Kristin Keys has been employed at Sallie Mae as a Senior Technical Support Engineer since 2019. In this role, she is responsible for providing technical support and solutions to various issues faced by the organization. Her experience in technical support allows her to effectively address and resolve challenges, contributing to the operational efficiency of the company.
Education and Expertise
Kristin Keys holds a Master of Information Systems from Wright State University, which she completed from 2011 to 2013. She also earned a Bachelor of Science in Computer Science from Central State University, studying from 2006 to 2011. Her educational background provides her with a solid foundation in information technology and systems management.
Professional Background
Kristin Keys has a diverse professional background in technical support and IT roles. She worked as a Technical Support Specialist II at the University of Indianapolis from 2015 to 2017 and served as an IT System Administrator at the same institution from 2017 to 2019. Additionally, she has experience as an IT Help Desk Analyst at Safeguard Properties and as an IT Support Specialist at Behringer.
Career Development and Skills
Kristin Keys has demonstrated a commitment to professional development by completing AWS and Python courses to enhance her skills in the IT industry. She has a strong interest in pursuing a career in Cloud operations, including Cloud Ops, Cloud Engineering, and System Engineering. Her ability to maintain confidentiality and work effectively under pressure further supports her career aspirations.
Early Career Experience
Kristin Keys began her career with an IT internship at Avetec in 2010. She also worked as a Mathematic tutor at Central State University from 2009 to 2011, which provided her with valuable experience in communication and problem-solving. These early roles contributed to her development in the field of information technology.