Lisa Juffer
About Lisa Juffer
Lisa Juffer serves as the Supervisor of Operations at Sallie Mae and has held various managerial roles in customer support services at Navient. With a background in probation and extensive experience in training and employee relations, she has contributed to significant improvements in team productivity.
Current Role at Sallie Mae
Lisa Juffer serves as Supervisor of Operations at Sallie Mae, a position she has held since 2006. With 18 years of experience in this role, she operates from Fishers, IN. In her capacity, she has implemented a new process that significantly boosted team quality score productivity. Her responsibilities include overseeing operational functions and ensuring that customer support services meet organizational standards.
Experience at Navient
Currently, Lisa Juffer is a Senior Manager of Customer Support Services at Navient, where she has worked since 2018. She has accumulated 6 years of experience in this role, also based in Fishers, IN. Prior to her current position, she served as Manager of Customer Support Services at Navient for 10 years, starting in 2014. Her roles have involved managing customer support operations and enhancing service delivery.
Previous Experience in Probation Services
Before her tenure in customer support services, Lisa Juffer worked as a Probation Officer at Marion County Probation from 2002 to 2004. This role was based in the Indianapolis, Indiana Area and lasted for 2 years. Her experience in probation services contributed to her skills in employee relations and management.
Education and Professional Development
Lisa Juffer studied at Indiana University Bloomington from 1998 to 2002, completing a 4-year program. Her educational background has provided a foundation for her career in operations and customer support services. She has demonstrated a high level of ability in creating and delivering a variety of training programs throughout her professional journey.
Skills and Expertise
Lisa Juffer possesses strong skills in employee relations, training, and account development. These skills are leveraged in her management career, particularly in her roles at Sallie Mae and Navient. Her expertise in these areas has contributed to her effectiveness in enhancing team performance and operational efficiency.