Mark D'erasmo
About Mark D'erasmo
Mark D'erasmo is a Customer Experience Senior Project Manager at Sallie Mae, where he has worked since 2015. He previously held roles at Barclaycard, including Executive Office Account Manager and Campaign Manager Marketing, accumulating a total of nine years of experience in customer service and marketing.
Work at Sallie Mae
Mark D'erasmo has been employed at Sallie Mae since 2015, where he holds the position of Customer Experience Senior Project Manager. In this role, he focuses on enhancing customer interactions and improving overall service delivery. His responsibilities include managing projects that aim to optimize customer experience and ensure that client needs are met effectively.
Previous Experience at Barclaycard
Prior to his current role at Sallie Mae, Mark D'erasmo worked at Barclaycard from 2006 to 2015. He served as an Executive Office Account Manager for six years, where he managed key accounts and addressed customer inquiries at a high level. Following this position, he transitioned to the role of Campaign Manager Marketing from 2012 to 2015, overseeing marketing campaigns and strategies.
Education and Expertise
Mark D'erasmo possesses expertise in customer experience management and project management. His background in marketing and account management has equipped him with the skills necessary to analyze customer needs and implement effective solutions. His career trajectory reflects a strong focus on enhancing customer satisfaction and engagement.
Background
Mark D'erasmo has a professional background that spans nearly two decades in customer service and marketing roles. His experience includes significant positions in both management and project oversight, contributing to his comprehensive understanding of customer experience dynamics within the financial services sector.