Melissa Nocera
About Melissa Nocera
Melissa Nocera serves as the Director of APG IT Administration and Relationship Management at Sallie Mae, where she has worked since 2005. She holds a Bachelor's degree in Information Systems Management from Buffalo State College and a Master's degree in Organizational Leadership from Medaille College.
Work at Sallie Mae
Melissa Nocera has held the position of Director of APG IT Admin & Rel Mgmt at Sallie Mae since 2005. In this role, she manages IT contingency support teams across various technology areas, including workstations, Citrix, network, messaging, and Windows. Her responsibilities include overseeing audits, procurement, and outage restorations for multiple companies, ensuring operational efficiency and support.
Education and Expertise
Melissa Nocera earned her Bachelor's degree in Information Systems Management from Buffalo State College, where she studied from 1988 to 1991. She furthered her education by obtaining a Master's degree in Organizational Leadership from Medaille College, completing her studies from 2010 to 2012. Her educational background supports her expertise in IT administration and management.
Background
Prior to her current role at Sallie Mae, Melissa Nocera worked as the Director of Project Management, Security Operations, Dev Planning & Analysis & IT at Pioneer Credit Recovery from 2005 to 2008. This experience provided her with a solid foundation in project management and operational oversight within the IT sector.
Achievements
Melissa Nocera developed a process within APG to enhance collaboration between IT and business units. This initiative aimed to improve operational outcomes, demonstrating her commitment to fostering effective communication and teamwork within the organization.