Michael Brooks
About Michael Brooks
Michael Brooks is a Customer Care Professional at Sallie Mae, where he has worked since 2020. He holds a Bachelor's degree in Mass Communication/Media Studies from Delaware State University and has experience in customer service and behavior support roles.
Work at Sallie Mae
Michael Brooks has been employed at Sallie Mae as a Customer Care Professional since 2020. In this role, he handles complex customer issues related to loans, demonstrating professionalism and composure. He is skilled in executing call flow strategies and uses good judgment to assist customers with their inquiries. His ability to thrive in a fast-paced environment allows him to effectively manage time-sensitive situations while providing quality customer service.
Education and Expertise
Michael Brooks studied at Delaware State University, where he earned a Bachelor's degree in Mass Communication/Media Studies from 2013 to 2017. His educational background has equipped him with strong communication skills, which he utilizes in his current role. He has developed expertise in managing customer relationships and resolving issues, contributing to his effectiveness in customer care.
Previous Experience at Delaware State University
Before joining Sallie Mae, Michael Brooks held multiple positions at Delaware State University. He served as a Senior Resident Assistant from 2016 to 2017, where he collaborated with small teams to achieve key performance metrics. Additionally, he worked as a Public Relations Intern for three months in 2016 and as a Resident Assistant from 2014 to 2016. These roles helped him develop skills in communication and relationship-building.
Experience as Behavior Specialist
Michael Brooks worked as a Behavior Specialist at Newark Charter School from 2019 to 2020. In this position, he focused on addressing behavioral issues and supporting students in a school environment. His experience in this role contributed to his understanding of effective communication and relationship management, skills that are valuable in his current customer care position.