Michelle Douglas
About Michelle Douglas
Michelle Douglas is a Collections Specialist currently employed at Sallie Mae since 2020. She has a diverse work history that includes roles in customer service, health care, and outreach, along with educational qualifications in Medical Assisting and Phlebotomy.
Current Role at Sallie Mae
Michelle Douglas has been employed at Sallie Mae as a Collections Specialist since 2020. In this role, she is responsible for managing collections processes and ensuring compliance with relevant regulations. Her experience in collections contributes to her effectiveness in this position.
Previous Experience in Customer Service
Michelle has extensive experience in customer service roles. She worked as a Customer Service Representative at Anthem from 2018 to 2019 and at MDwise, Inc. from 2019 to 2020. These positions involved assisting customers with inquiries and resolving issues, enhancing her skills in communication and problem-solving.
Background in Healthcare Support
Michelle has a background in healthcare support, having worked as a Home Health Aide at Caregiver Homes from 2014 to 2015. Additionally, she studied Medical Assisting at Brown Mackie College, where she earned an Associate's Degree from 2009 to 2011. This education provided her with foundational knowledge in patient care and medical procedures.
Education and Certifications
Michelle Douglas studied at Ivy Tech Community College, where she completed a program in Phlebotomy Technician/Phlebotomist and achieved licensure from 2012 to 2015. This education complements her healthcare experience and enhances her qualifications in medical support roles.
Diverse Work History
Michelle has a diverse work history that includes various roles across different sectors. She worked as a Product Flow Specialist at Circuit City in 2007, an Enumerator for the United States Census Bureau in 2010, and a Direct Support Professional at Compass Residential Homes Ltd in 2018. This variety of experiences has contributed to her adaptability and skill set.