Morgan Varnes
About Morgan Varnes
Morgan Varnes is a Collections Quality Review Specialist at Sallie Mae, where they have worked since 2020. They hold Bachelor's degrees in Cognitive Science and Psychology from the University of Delaware, completed between 2013 and 2016, and have experience in fraud retail and credit underwriting.
Current Role at Sallie Mae
Morgan Varnes serves as a Collections Quality Review Specialist at Sallie Mae, a position held since 2020. In this role, Morgan is responsible for evaluating and ensuring the quality of collections processes. This involves reviewing collection activities and implementing best practices to enhance operational effectiveness. Morgan's expertise contributes to the overall efficiency of the collections team.
Educational Background
Morgan Varnes earned two Bachelor's degrees from the University of Delaware, studying Cognitive Science and Psychology from 2013 to 2016. This educational background provides a strong foundation in understanding human behavior and cognitive processes, which can be beneficial in roles that involve customer interaction and quality assessment.
Professional Experience
Before joining Sallie Mae, Morgan gained valuable experience in customer service, which helped develop skills in communication and problem-solving. Additionally, Morgan has experience in fraud retail and credit underwriting at Sallie Mae, which enhances the understanding of risk assessment and compliance within the financial services sector.