Patricia Hanifee
About Patricia Hanifee
Patricia Hanifee is a Collections Manager at Sallie Mae, where she has worked since 2016. She has extensive experience in collections, having previously held positions at James Stevens and Daniels and Phillips & Cohen Associates, Ltd.
Work at Sallie Mae
Patricia Hanifee has been serving as the Collections Manager at Sallie Mae since 2016. In this role, she oversees the collections team in Newark, ensuring compliance with the Fair Debt Collection Practices Act (FDCPA). Her responsibilities include developing a collector agenda that aligns team members with company objectives, setting daily production goals, and preparing monthly report cards to evaluate team performance and compliance. She also handles second talk-offs and resolves debtor complaints, contributing to the overall efficiency of the collections process.
Previous Experience in Collections
Prior to her current role at Sallie Mae, Patricia Hanifee worked as a Senior Collection Manager at the same company from 2009 to 2014. Before that, she was employed at Phillips & Cohen Associates, Ltd. as a Senior Collector for eight years, from 2001 to 2009, in Wilmington, Delaware. Her experience also includes a position as National Account Manager at James Stevens and Daniels from 2014 to 2016, where she managed accounts and contributed to the company's collection efforts.
Education and Expertise
While specific educational details are not provided, Patricia Hanifee's extensive experience in collections and account management demonstrates her expertise in the field. Her roles have required a deep understanding of debt collection practices, compliance regulations, and team management. This expertise is evident in her ability to develop strategies that enhance team performance and ensure adherence to legal standards.
Background
Patricia Hanifee has a background in collections and account management, with a career spanning over two decades. Her work history includes significant roles in various organizations, primarily focused on debt collection and team leadership. She has built a career that emphasizes compliance, efficiency, and effective communication within the collections industry.