Quenton Boyd
About Quenton Boyd
Quenton Boyd is a Collections Specialist with extensive experience in account management and collections. He has worked at several companies, including Sallie Mae, Carmel Financial Corporation, and JD Byrider, and utilizes advanced skip tracing techniques to locate delinquent customers.
Work at Sallie Mae
Quenton Boyd has been employed at Sallie Mae as a Collections Specialist since 2016. In this role, he is responsible for managing collections processes and utilizing advanced skip tracing techniques to locate delinquent customers. His work contributes to the efficiency of collections operations within the organization. Boyd has consistently exceeded performance goals, averaging 103% to goal since the beginning of the year.
Previous Experience in Collections
Before joining Sallie Mae, Quenton Boyd held positions that enhanced his expertise in collections. He worked as an Account Manager at Carmel Financial Corporation, Inc. for 10 months from 2015 to 2016. Prior to that, he served as Account Manager (Team Lead) at JD Byrider for two years from 2013 to 2015 in the Indianapolis, Indiana Area. His experience includes working as a Customer Service Representative at Premiere Credit of North America for four years from 2009 to 2013.
Education and Training
Quenton Boyd completed his high school education at Broad Ripple High School, earning a diploma from 2001 to 2005. He furthered his education at ITT Technical Institute, where he was a student from 2016 to 2017 for 11 months. His educational background provides a foundation for his career in collections and customer service.
Skills and Contributions
In his current role at Sallie Mae, Quenton Boyd utilizes advanced skip tracing techniques, including social media and online resources, to effectively locate delinquent customers. He also provides developmental feedback to fellow agents, aiming to enhance their skills and performance. This collaborative approach contributes to the overall effectiveness of the collections team.