Ray Mabry
About Ray Mabry
Ray Mabry is a Loan Servicing Specialist III on the Indexing Team at Sallie Mae, where he has worked since 2016. He has a background in healthcare services and has demonstrated strong problem-solving skills and a commitment to process improvement throughout his career.
Current Role at Sallie Mae
Ray Mabry currently serves as a Loan Servicing Specialist III on the Indexing Team at Sallie Mae. He has held this position since 2016, working at the company's Newark, Delaware location. In this role, he has demonstrated problem-solving skills by collaborating with the Encore Team to address reporting and system errors. Mabry has also contributed to departmental efficiency by creating a template for processing return mail.
Previous Experience at Sallie Mae
Before his current role, Ray Mabry worked at Sallie Mae as a Loan Servicing Specialist III on the Claims Team from 2015 to 2016. During this time, he focused on improving compliance and quality standards, achieving zero fails for the year 2018. His commitment to his work is evident through his consistent provision of over 100 hours of overtime each year.
Background in Healthcare Services
Ray Mabry has experience in the healthcare sector, having worked at Physician and Tactical Healthcare Services, LLC. He served as a Receptionist from 2013 to 2015 and as a Backup Clerical Assistant from 2012 to 2013. His roles involved supporting administrative functions in a healthcare environment, contributing to the overall efficiency of the organization.
Education and Qualifications
Ray Mabry completed his education at Mount Pleasant High School, earning a High School Diploma from 2003 to 2007. This foundational education has supported his career development and professional growth in various roles across different industries.
Contributions to Process Improvement
Throughout his career, Ray Mabry has made significant contributions to process improvement. He developed a daily report for his team to enhance awareness of task volume and changes. Additionally, he provided feedback for the modernization of the indexing program and worked with management to redesign policies, showcasing his leadership in enhancing operational efficiency.