Rick Russo
About Rick Russo
Rick Russo is a Customer Resolutions Specialist at Sallie Mae, where he has worked since 2013. He has a diverse background in account management and business development, with previous roles at companies such as Cypress Communications, Merrill Lynch, and Norlight Telecommunications.
Current Role at Sallie Mae
Rick Russo has been serving as a Customer Resolutions Specialist at Sallie Mae since 2013. In this role, he focuses on counseling delinquent customers regarding repayment and deferment options to help them resolve their delinquent status. His work emphasizes effective communication about loan responsibility and the consequences of default, contributing to the company's customer service objectives.
Previous Experience in Account Management
Rick Russo has held various positions in account management prior to his current role. He worked as an Account Executive at Merrill Lynch from 1985 to 1987 and at Cypress Communications from 2004 to 2005. Additionally, he served as an Account Executive at Norlight Telecommunications from 2001 to 2003. His experience in these roles has equipped him with skills in sales and customer relations.
Experience in Business Development
In 2006, Rick Russo worked as a National Business Development Manager at CTI Group for a brief period of three months. This role contributed to his extensive experience in management and business development, enhancing his ability to assist companies in achieving their revenue and market goals.
Educational Background
Rick Russo studied at Indiana University Bloomington, where he earned a Bachelor of Science in Business from 1977 to 1980. His education provided a foundation in business principles, which he has applied throughout his career in various roles across different industries.
Skills and Expertise
Rick Russo possesses a diverse skill set that includes management, small business ownership, logistics, financial services, technology, leadership training, marketing, and sales. His extensive experience enables him to effectively communicate with customers and assist them in understanding their financial responsibilities.