Summer Fisher
About Summer Fisher
Summer Fisher is a Senior Collection Lead at Navient, where she has worked for 13 years. She has a background in customer service and business office technology, and she focuses on team performance and compliance with debt collection regulations.
Work at Navient
Summer Fisher has been employed at Navient since 2011, serving as a Senior Collection Lead for 13 years. In this role, she is responsible for ensuring team compliance with the Fair Debt Collection Practices Act (FDCPA) while maximizing collection results. Her position involves developing training materials and tests using Excel to enhance team performance and compliance. Additionally, she handles escalated calls, including supervisor calls and complaints, ensuring effective resolution of customer issues.
Previous Employment Experience
Before joining Navient, Summer Fisher worked at Time Warner Cable as a Customer Service Representative from 2009 to 2011 for two years. She also held a position at Defender Direct as an ADT Inbound Sales Representative for four months in 2011. In these roles, she gained experience in customer service and sales, which contributed to her skills in handling customer inquiries and complaints.
Education and Qualifications
Summer Fisher studied at Earle C. Clements Job Corps Academy, where she focused on Business Office Technology and achieved a qualification in that field. She also graduated from Victory Technical High School, earning her High School Diploma. Her educational background has equipped her with the necessary skills for her roles in customer service and collections.
Leadership and Compliance Responsibilities
In her current role as Senior Collection Lead, Summer Fisher is responsible for issuing Performance Development Actions (PDAs) for compliance violations, attendance, performance, and conduct within her team. This leadership role requires her to ensure that team members adhere to established guidelines and maintain high standards of performance.