Veronica Collins
About Veronica Collins
Veronica Collins serves as the Technical Lead of End User Technology at Sallie Mae, where she focuses on team collaboration and morale. She has a background in computer networking and extensive experience in cloud services management, having worked in various technical roles across multiple companies.
Current Role at Sallie Mae
Veronica Collins serves as the Technical Lead of End User Technology at Sallie Mae. In this position, she has been responsible for overseeing the team's operations since 2019. Her role involves delegating work and assignments to team members, ensuring that tasks are completed efficiently. Collins plays a crucial role in maintaining team morale and spirit, particularly during high-pressure situations. Her leadership contributes to the overall effectiveness and productivity of the team.
Previous Experience at Sallie Mae
Before her current role, Veronica Collins worked at Sallie Mae as a Senior Technology Support Engineer from 2018 to 2019. In this capacity, she provided technical support and solutions to various technology-related challenges. Her experience at Sallie Mae laid the groundwork for her advancement to a leadership position within the organization.
Background in Technology and Education
Veronica Collins studied Computer Science at ITT, where she earned an Associate's degree in Computer Networking from 2010 to 2013. This educational background provided her with a solid foundation in technology, which she has built upon throughout her career. Her early experience includes a brief tenure at CDW as a Tech in 2013.
Experience at Barclaycard
Collins worked at Barclaycard as an Infrastructure Engineer/Desktop Tech from 2013 to 2018 in Henderson, NV. During her five years in this role, she gained valuable experience in infrastructure management and desktop support, which contributed to her technical expertise.
Technical Skills and Expertise
Veronica Collins has developed expertise in managing and supporting cloud services, specifically AWS and Azure. She is experienced in using ServiceNow for application support and development. Her technical skills enable her to collaborate effectively with her team to identify and resolve technical issues.