Wm. Adam Jamieson
About Wm. Adam Jamieson
Wm. Adam Jamieson is a Senior Customer Experience Manager at Sallie Mae, where he has worked since 2017. He holds a Bachelor's Degree in Business Administration and Management from the University of Phoenix and is certified as a SAFe 4 Agilist.
Work at Sallie Mae
Wm. Adam Jamieson has been employed at Sallie Mae since 2012, holding various positions over the years. He currently serves as a Senior Customer Experience Manager, a role he has held since 2019. Prior to this, he worked as a Customer Operations Project Manager for seven years, starting in 2017. His earlier roles at Sallie Mae include Customer Communications Project Coordinator from 2014 to 2016 and Customer Experience Project Coordinator from 2016 to 2017. He also worked as a Credit Analyst/UAT from 2012 to 2014. His responsibilities include managing regulatory IRS enterprise tax requirements.
Education and Expertise
Wm. Adam Jamieson earned a Bachelor's Degree in Business Administration and Management from the University of Phoenix, where he studied from 2009 to 2011. He also holds an Associate's Degree in Industrial Engineering from Delaware Technical and Community College-Stanton-Wilmington, which he completed from 2002 to 2005. He is certified as a SAFe 4 Agilist with a PO/PM Certification and holds a Customer Experience Specialist (CXS) – CXU Certification. His proficiency in project management tools includes Microsoft Vizio and ADO.
Professional Background
Before his tenure at Sallie Mae, Wm. Adam Jamieson worked at the University of Phoenix as a Senior Enrollment Advisor from 2010 to 2012 and as an Enrollment Advisor from 2007 to 2010. He also gained experience in retail management as a Sales Representative and Store Manager at AT&T from 2006 to 2007. His diverse professional background has contributed to his expertise in customer experience and project management.
Certifications and Skills
Wm. Adam Jamieson is certified as a SAFe 4 Agilist, which indicates his proficiency in Agile project management methodologies. He also holds a Customer Experience Specialist (CXS) – CXU Certification, demonstrating his commitment to enhancing customer experiences. His skills include project management, particularly using tools such as Microsoft Vizio and ADO, which are essential for managing complex projects and tasks effectively.