Jarrod Smith
About Jarrod Smith
Jarrod Smith is a Team Lead at Saltbox in Atlanta, Georgia, where he has worked since 2023. He has a background in customer service and training, with previous roles at Davenport House Museum and Lowe's Companies, Inc.
Work at Saltbox
Jarrod Smith currently serves as Team Lead at Saltbox, a position he has held since 2023 in Atlanta, Georgia. In this role, he oversees team operations and ensures effective communication among members. Prior to his current position, he worked as a Member Specialist at Saltbox from 2021 to 2023, where he focused on member engagement and support.
Previous Experience
Before joining Saltbox, Jarrod Smith held various roles that contributed to his professional development. He worked at Davenport House Museum as a Junior Interpreter/Docent from 2012 to 2016, where he engaged with visitors and provided educational insights. He also served as an Internet Fulfillment Associate at Lowe's Companies, Inc. for three months in 2020 and as a Park Ranger at Wormsloe Institute for Environmental History from 2020 to 2021.
Education and Expertise
Jarrod Smith earned a Bachelor's degree from The University of Georgia, where he majored in Psychology and minored in Criminal Studies. His educational background provides him with a solid foundation in understanding human behavior and social dynamics, which he applies in his professional roles.
Skills in Communication and Training
In his current and previous roles, Jarrod has demonstrated strong communication skills. He effectively managed member communications using platforms like Slack and Zendesk to address concerns. Additionally, he implemented training programs for fulfillment specialists on the ShipHero platform, enhancing team performance and operational efficiency.
Service Level Agreements Management
During his tenure at Saltbox, Jarrod ensured the timely receipt of purchase orders in compliance with network-wide service level agreements. This responsibility highlights his attention to detail and commitment to maintaining operational standards within the organization.