Matilda Baker
About Matilda Baker
Matilda Baker is a Customer Success Manager APAC at Saltmine, with extensive experience in client retention and growth in the MarTech and Analytics SaaS sectors. She has held various roles in companies across the UK and Asia, including positions at Optimity Ltd, Deliveroo, and Booking.com.
Current Role at Saltmine
Matilda Baker serves as the Customer Success Manager APAC at Saltmine since 2021. In this role, she focuses on driving client retention and growth by assisting partners in realizing the full potential of the platform. Her responsibilities include managing relationships with a diverse range of clients, from small businesses to enterprise-level companies, including some of Asia's unicorn brands.
Previous Experience in Customer Success
Prior to her current position, Matilda Baker held various roles in customer success and account management. She worked at Socialbakers as a Customer Success Manager from 2019 to 2021, and at Insider as an Expansion Manager for five months in 2021. Her experience also includes serving as a Key Account Manager at Deliveroo from 2016 to 2017 and at Booking.com from 2017 to 2019, where she managed key stakeholder relationships.
Career Background
Matilda Baker has a diverse career background, having worked in both startup and multinational companies across the UK and Asia. Her earlier roles include Events Manager at The Leeds, York and North Yorkshire Chamber of Commerce from 2009 to 2012, and Events & Member Marketing at the Council of Mortgage Lenders from 2012 to 2013. This varied experience has equipped her with a strong foundation in managing and growing key stakeholder relationships.
Education and Expertise
Matilda Baker studied at the University of Leeds, where she earned a degree in Modern History with a focus on International History & Politics from 2006 to 2009. She possesses expertise in MarTech and Analytics SaaS solutions, particularly within the APAC region. This educational background and expertise contribute to her effectiveness in her current role.