Renee Bochman
About Renee Bochman
Renee Bochman serves as the Vice President of Customer Success at Saltmine, where she has worked since 2021. With extensive experience in customer experience and support roles across various companies, she focuses on enhancing client relationships and service excellence.
Work at Saltmine
Renee Bochman serves as the Vice President of Customer Success at Saltmine since 2021. In this role, she leads initiatives to enhance customer experience from onboarding to post-sales support. She collaborates with product and sales teams to refine solutions based on customer needs. Her focus is on cultivating deep client relationships and delivering consistent value to customers.
Previous Experience
Renee Bochman has held several key positions in customer experience and support prior to her current role. She worked at Vertica Systems as Director of Customer Experience from 2010 to 2012. She also served as VP of Client Services & Operations at Kyruus for one year in 2012-2013, and as SVP of Customer Experience at SnapApp for 11 months in 2016. Additionally, she was VP of Customer Experience at Acquia from 2013 to 2016 and held the position of Chief Operating Officer at LevelTrigger from 2017 to 2018.
Education and Expertise
Renee Bochman studied at Harvard University, where she earned a Bachelor of Liberal Arts in Social Science. She also attended Stanford University School of Medicine, completing the Compassion Cultivation Training (CCT) Teacher Certification at the Center for Compassion and Altruism Research and Education. Her educational background supports her expertise in customer success and relationship management.
Background in Customer Support
Renee Bochman's career in customer support began at The Oak Group as Senior Technical Support from 1998 to 2000. She continued to build her expertise at Endeca Technologies as Senior Director of Global Customer Care from 2003 to 2008 and at Axeda Corporation as VP of Professional Services & Support from 2008 to 2010. She also worked at Connected Corporation as Senior Technical Support from 2000 to 2003.
Focus on Client Relationships
Renee Bochman emphasizes service excellence to elevate customer retention and growth. She guides early-stage startups through transformation by implementing scalable structures. Her leadership style focuses on enhancing customer experience and building strong client relationships through consistent value delivery.