Jaiber Kler
About Jaiber Kler
Jaiber Kler is a Client Manager with extensive experience in customer support, financial crime prevention, and risk management. He has worked in various roles across multiple companies in Estonia and Brazil, demonstrating expertise in B2B relationships and data analysis.
Current Role at Salv
Jaiber Kler serves as a Client Manager at Salv since 2023. In this role, he works in a hybrid environment in Tallinn, Harjumaa, Estonia. His responsibilities include nurturing B2B relationships and acting as the primary point of contact for key clients. He focuses on identifying opportunities for upselling and cross-selling products and services, which contributes to revenue growth and client success.
Previous Experience in Customer Support and Financial Crime
Jaiber Kler has extensive experience in customer support and financial crime roles. He worked at Yolo Group as a Customer Support Agent for six months in 2020 and later as a Fraud and Payments Agent for 11 months from 2021 to 2022. He also held the position of Financial Crime Lead at Monese for five months in 2022. Additionally, he served as a Senior KYC Specialist at Change for seven months in 2022.
Internship and Early Career Experience
Jaiber Kler began his career with internships that provided foundational experience in various sectors. He worked as a Contract Coordination Intern at FMC Technologies for seven months in 2012 and as a Tax Intern at Continental for one year from 2019 to 2020. His early career also includes a role as a Bank Consultant - Risk Product Owner at Caixa Econômica Federal from 2013 to 2015.
Educational Background
Jaiber Kler holds a Bachelor of Business Administration (BBA) degree, having studied at both Estácio and Universidade Federal Fluminense. He completed his studies in Business Administration and Management from 2011 to 2013 and again from 2019 to 2021. Additionally, he earned a certificate in Logistics, Materials, and Supply Chain Management from Senai São Paulo in 2020.
Technical Skills and Contributions
Jaiber Kler possesses expertise in using Metabase for querying data and generating SQL queries. He collaborates closely with Data Science and Engineering teams to provide feedback and contribute to product solutions. His proactive approach enhances internal processes and products, aligning them with evolving client expectations.