Ahmed Lotfy
About Ahmed Lotfy
Ahmed Lotfy is an Application Support Engineer at SambaSafety, where he has worked since 2018. He has extensive experience in technical support and account management, having held various roles at Retail Pro International and other organizations.
Work at SambaSafety
Ahmed Lotfy has been employed at SambaSafety as an Application Support Engineer since 2018. In this role, he is responsible for providing technical support and ensuring the smooth operation of applications. His experience in application support contributes to the overall efficiency of the company's services.
Previous Employment Experience
Before joining SambaSafety, Ahmed Lotfy worked at Retail Pro International, LLC in various roles. He served as a Senior Technical Support Engineer for 10 months in 2016, followed by a position as a Technical Account Manager and Systems Engineer from 2017 to 2018. Additionally, he worked as a Technical Support Engineer at the same company from 2013 to 2016 for three years, all based in Folsom, California.
Early Career Background
Ahmed Lotfy began his career in the technology sector at Advanced Computer Technology as a Software Installer-Trainer in 2012. He also worked as a Software Instructor at New Horizons Computer Learning Centers for three months in 2009. His early roles provided him with foundational skills in software installation and training.
Education and Qualifications
Ahmed Lotfy studied at Cairo University, where he earned a Bachelor of Arts degree from 2002 to 2006. He also attended American River College from 2009 to 2010, furthering his education in technology and support systems. His educational background supports his technical expertise in application support and customer service.
Customer Support Experience
Prior to his technical roles, Ahmed Lotfy worked at HSBC as a Customer Support representative from 2010 to 2012. This experience helped him develop strong communication and problem-solving skills, which are essential in his current role as an Application Support Engineer.