Candice Wenger
About Candice Wenger
Candice Wenger serves as the Customer Care Team Lead at SambaSafety, where she has worked since 2019. She has a diverse background in customer service, having held various roles in companies such as Safelite Solutions, T-Mobile, and Outback Steakhouse.
Work at SambaSafety
Candice Wenger has served as the Customer Care Team Lead at SambaSafety since 2019. In this role, she oversees the Customer Care team, ensuring high levels of service and customer satisfaction. She is responsible for conducting new hire interviews, providing orientation, and training new team members. Candice also manages customer retention and cancellation reporting, which aids in strategic decision-making. She reports on Customer Care Team Service Level Agreements (SLAs) to her direct report, ensuring that the team meets established performance standards.
Previous Employment Experience
Before her current position, Candice Wenger held various roles in customer service. She worked as a Customer Service Representative at Safelite Solutions for four months in 2018. Prior to that, she was a Customer Care Representative at SambaSafety from 2018 to 2019. Her earlier experience includes a six-year tenure as a Keyholder at Outback Steakhouse, where she worked from 2004 to 2010 in New Mexico and Colorado. Additionally, she worked as a Customer Service Representative at T-Mobile for six months in 2003 and as a Receptionist at Sears from 2000 to 2002.
Skills and Responsibilities
In her role at SambaSafety, Candice Wenger utilizes a variety of computer applications, including Cesium, DRM, Reklami, Nerdy Tool, and Salesforce, to enhance customer service operations. She has a basic knowledge of monitoring, state reporting, and driver-related policies and procedures associated with the company. Candice is also involved in creating and maintaining knowledge bases to ensure that the Customer Care team has access to up-to-date and accurate information. Her collaborative efforts with multiple departments focus on improving customer care processes.
Education and Expertise
The specific educational background of Candice Wenger is not detailed in the provided information. However, her extensive experience in customer service and team leadership demonstrates her expertise in managing customer interactions and team dynamics. Her role at SambaSafety, along with her previous positions, highlights her proficiency in customer care operations and her ability to train and develop team members.