Helen Wilson
About Helen Wilson
Helen Wilson is the Director of Customer Operations at SambaSafety, where she has worked since 2022. With over 18 years of experience in customer service, she previously held leadership roles at Collision Management Systems and Claranet.
Current Role at SambaSafety
Helen Wilson serves as the Director of Customer Operations at SambaSafety, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations and ensuring high standards of service delivery. Her leadership is focused on enhancing customer satisfaction and building strong relationships with clients. Wilson's experience in the field contributes to her ability to manage operations effectively within the organization.
Previous Experience at Collision Management Systems
Before joining SambaSafety, Helen Wilson worked at Collision Management Systems as the Head of Customer Operations from 2018 to 2022. During her four years in this role, she was instrumental in managing customer service strategies and improving operational efficiency. Her tenure at Collision Management Systems helped her develop skills that are essential for her current position.
Experience at Claranet
Helen Wilson has significant experience from her time at Claranet, where she held two key positions. She served as the Service Manager from 2007 to 2014, followed by her role as Service Delivery Management Team Leader from 2014 to 2018. Over seven years, she developed expertise in service management and delivery, focusing on client satisfaction and operational excellence.
Education and Qualifications
Helen Wilson studied at the University of Derby, where she earned a BA Hons in Textile Design from 1996 to 1999. This educational background provided her with a foundation in design principles, which she has applied throughout her career in customer service and operations management.
Professional Skills and Attributes
Helen Wilson possesses over 18 years of experience in customer service within the Telecommunications and Managed Services industry. She is known for her high personal standards and attention to detail. Wilson has a natural ability to motivate and develop people, thrives on challenges, and works well under pressure. Her strong skills in building valued internal and client relationships are key to her success in customer operations.