Ian Courtney
About Ian Courtney
Ian Courtney is a Technical Account Manager currently working at SambaSafety since 2023. He has a background in technical support and customer service, with previous roles at Codat, Optimal Dynamics, and nVoq Incorporated, and holds a Bachelor of Arts in Computer Science from the University of Colorado Boulder.
Current Role at SambaSafety
Ian Courtney serves as a Technical Account Manager at SambaSafety, a position he has held since 2023. In this role, he focuses on managing client relationships and ensuring customer satisfaction through effective technical support. His remote work setup allows him to engage with clients across various locations, providing tailored solutions to meet their needs.
Previous Experience in Technical Support
Before joining SambaSafety, Ian Courtney accumulated significant experience in technical support roles. He worked at nVoq Incorporated from 2018 to 2022, where he served as a Technical Support Engineer for four years. He later advanced to the position of Senior Technical Support Engineer for four months in 2022. His expertise in troubleshooting and customer service was further honed during his tenure at Codat as an Application Support Engineer in 2022 and at Optimal Dynamics as a Customer Support Engineer in 2023.
Educational Background in Computer Science
Ian Courtney studied at the University of Colorado Boulder, where he earned a Bachelor of Arts (B.A.) in Computer Science from 2011 to 2016. In addition to his major, he also pursued a Minor in Atmospheric and Oceanic Sciences (ATOC) during the same period. His education provided him with a strong foundation in technical concepts and problem-solving skills relevant to his career.
High School Education
Ian Courtney completed his high school education at Lyons High School, graduating with a High School Diploma from 2007 to 2011. This early education set the stage for his later academic pursuits in computer science and atmospheric sciences.