John D. Conley
About John D. Conley
John D. Conley serves as the Vice President of Customer Success at SambaSafety and has extensive experience in customer success and public sector transformation, having held various leadership roles at companies like Salesforce and the Statewide Internet Portal Authority.
Work at SambaSafety
John D. Conley serves as the Vice President of Customer Success at SambaSafety since 2023. In this role, he focuses on enhancing customer relationships and ensuring successful outcomes for clients. His responsibilities include overseeing customer success strategies and managing a team dedicated to client satisfaction. Conley's experience in customer success and strategic advisory services positions him to effectively address the needs of SambaSafety's clients.
Previous Experience
Prior to his current role, Conley held several significant positions. He worked at Salesforce as Regional Vice President from 2017 to 2023, where he led customer success initiatives. Before that, he served as Customer Success Director at Salesforce from 2015 to 2017. His earlier roles include Executive Director at the Statewide Internet Portal Authority from 2009 to 2014 and Deputy State Chief Information Officer for the State of Colorado from 2007 to 2009. Conley also held positions as Budget Analyst for the City and County of Denver and as Chief Executive Officer at Public Knowledge LLC.
Education and Expertise
John D. Conley earned a Master’s degree in Public Policy from the University of Denver, where he studied from 2002 to 2004. He also holds a Bachelor’s degree in Sociology from the University of Nebraska-Lincoln, completed between 1997 and 2001. His educational background complements his extensive experience in customer success and technology solutions, particularly in cloud products such as Salesforce, Docusign, and ServiceNow, as well as ERP solutions like Workday and Oracle.
Achievements in Customer Success
In his career, John D. Conley has strategically positioned advisory and statement of work services valued at $30 million with strategic customers. He has a proven track record of building high-performing teams, achieving attrition rates of less than 10%. Additionally, he has accelerated leads by 30% and increased sales opportunities by 15%. Conley holds eight Salesforce certifications, reflecting his expertise in the field.
Industry Specializations
Conley specializes in various industry verticals, including State and Local Government, Nonprofits, K-12 Education, and Higher Education. His focus on these sectors allows him to tailor customer success strategies that meet the unique needs of each industry. This specialization enhances his ability to drive results and foster long-term relationships with clients across diverse sectors.