Mishay Benson
About Mishay Benson
Mishay Benson serves as the Director of Customer Operations at SambaSafety, where she has worked since 2021. She has extensive experience in customer operations, having held various roles at Molina Healthcare and SambaSafety, and she focuses on optimizing processes and enhancing customer satisfaction.
Current Role at SambaSafety
Mishay Benson serves as the Director of Customer Operations at SambaSafety, a position she has held since 2021. In this role, she utilizes her technical skills and business acumen to optimize customer operations. She focuses on creating a collaborative environment that enhances customer satisfaction and contributes to the overall success of the company.
Previous Experience at SambaSafety
Prior to her current role, Mishay Benson held several positions at SambaSafety. She worked as a Team Manager of Customer Success from 2019 to 2020, and as a Senior Manager of Escalations from 2020 to 2021. Additionally, she served as a Customer Success Manager from 2018 to 2019 and as a Senior Onboarding Specialist for five months in 2018. During her time at SambaSafety, she implemented critical process improvements to enhance team efficiency.
Experience at Molina Healthcare
Mishay Benson has a history of working at Molina Healthcare, where she held multiple roles. She started as a Case Management Processor in 2013, then became a Case Manager 1 from 2014 to 2015, and later served as an Associate Program Manager from 2015 to 2017. Her experience in these roles contributed to her understanding of customer operations and program management.
Educational Background
Mishay Benson studied at Central New Mexico Community College, where she focused on Business Administration and Management. She achieved a Certificate in Business Administration, which provided her with foundational knowledge applicable to her roles in customer operations and management.
Early Career Experience
Before her roles in healthcare and customer operations, Mishay Benson worked at Desert Hills Youth and Family Centered Services as an Admissions Coordinator and CPR Trainer from 2010 to 2013. She also gained experience at T-Mobile as a Client Technical Support/Senior Representative from 2009 to 2013. These positions helped her develop skills in customer service and technical support.