R.J. Castaneda
About R.J. Castaneda
R.J. Castaneda is a Technical Support Engineer at SambaSafety in Durango, Colorado, with a diverse background in customer service and technical roles. He holds multiple degrees, including a Doctor of Philosophy in Holistic Life Coaching and a Bachelor of Applied Science in Computer Software Engineering.
Current Role at SambaSafety
R.J. Castaneda currently serves as a Technical Support Engineer at SambaSafety, a position held since 2023. In this role, he is responsible for providing technical assistance and support to users, focusing on cloud-based platform system integrations. His expertise in resolving complex customer service issues contributes to enhancing client satisfaction. R.J. operates from Durango, Colorado, and utilizes his extensive experience in assisting users both remotely and in person.
Previous Experience at SambaSafety
Prior to his current role, R.J. Castaneda held multiple positions at SambaSafety. He worked as a Customer Success Specialist from 2019 to 2022, followed by a role as a Customer Success Engineer from 2022 to 2023. Additionally, he served as an Onboarding Specialist from 2019 to 2021. His tenure at SambaSafety provided him with a comprehensive understanding of customer needs and operational processes within the company.
Educational Background
R.J. Castaneda has a diverse educational background. He studied at Arizona State University, earning a Bachelor of Applied Science in Computer Software Engineering from 2003 to 2008. He furthered his studies at Brookline College-Albuquerque, obtaining a Bachelor of Applied Science in Criminal Justice from 2012 to 2016 and an Associate of Science in Cybercrime & Criminology. He also holds a Master of Arts in Administration Justice and Security from the University of Phoenix, completed between 2017 and 2019. Additionally, R.J. pursued advanced studies at the University of Sedona, achieving a Doctor of Philosophy in Theosophy and Holistic Life Coaching.
Work History Prior to SambaSafety
Before joining SambaSafety, R.J. Castaneda gained valuable experience in various roles. He worked as a Brand Partner Agent at Vemma from 2009 to 2010 and served as a Security Specialist at PRO EM Party and Event Rentals, LLC from 2009 to 2012. His experience also includes positions as Operations Manager at Desert Escape Tanning Center from 2005 to 2011 and at Planet Fitness from 2010 to 2014. These roles contributed to his skills in customer service and operations management.
Technical Skills and Expertise
R.J. Castaneda possesses a strong skill set relevant to his role as a Technical Support Engineer. He has expertise in cloud-based platform system integrations, which is essential for providing effective technical support. His ability to resolve complex customer service issues enhances client satisfaction. R.J. has extensive experience assisting users both remotely and in person, ensuring that he can address a variety of technical challenges effectively.