Tayler Villescas (Craft)
About Tayler Villescas (Craft)
Tayler Villescas is a Customer Success Manager with extensive experience in client relations and technical support. She has held various roles at SambaSafety and boomtime, where she developed skills in data analysis, training, and account management.
Current Role as Customer Success Manager
Tayler Villescas currently serves as a Customer Success Manager at SambaSafety, a position held since 2021. In this role, Tayler manages over 15 complex enterprise-level accounts, focusing on effective communication, meetings, and implementations. Tayler prepares and presents quarterly business reviews to analyze and document impactful data changes for stakeholders. Additionally, Tayler provides tailored training on specific products and systems for clients in both one-on-one and group settings.
Previous Experience at SambaSafety
Tayler Villescas has held multiple positions at SambaSafety. Tayler worked as a Technical Writer and Escalations Specialist for 9 months in 2021. Prior to that, Tayler served as an Implementation Specialist for 1 year from 2018 to 2019, and as a Business Analyst for 1 year from 2020 to 2021. Tayler also worked as a Customer Success Manager for 8 months from 2019 to 2020. This diverse experience at SambaSafety has contributed to Tayler's expertise in customer success and technical communication.
Experience at Boomtime
Tayler Villescas worked at Boomtime in various roles from 2016 to 2018. Initially, Tayler served as a Telemarketing Representative for 7 months in 2016, followed by a position as a Customer Support representative for 2 years until 2018. Additionally, Tayler worked as a Campaign Technician for 2 years during this period. This experience provided Tayler with a strong foundation in customer service and campaign management.
Early Career and Education
Before entering the tech industry, Tayler Villescas worked as a Child Care Provider at Little Sunbeams Preschool for 1 year from 2014 to 2015 and as an Office Administrative Assistant at Farmers Insurance for 5 months from 2015 to 2016. Tayler studied at Central New Mexico Community College, achieving an Associate's degree in Integrated Studies from 2013 to 2016. Tayler completed high school at Eldorado High School from 2009 to 2013.