Alyssa Nerio
About Alyssa Nerio
Alyssa Nerio is a Tier 2 Customer Support Specialist currently employed at SamCart, where she has worked since 2021. She has a background in graphic design and psychology, with experience in instructional support in higher education and proficiency in remote support tools.
Work at SamCart
Alyssa Nerio has been employed at SamCart as a Tier 2 Customer Support Specialist since 2021. In this role, she provides advanced support to customers, addressing complex inquiries and ensuring a high level of service. Her experience in customer support enables her to effectively troubleshoot issues and guide users through the platform's features.
Previous Experience at Blackbaud
Prior to her current position, Alyssa worked at Blackbaud as a Customer Support Agent from 2019 to 2021. During her two years there, she developed her skills in customer service and support, assisting clients with various inquiries and technical issues related to the company's products.
Education and Expertise
Alyssa Nerio earned a Bachelor of Arts in Graphic Design from The University of Texas Rio Grande Valley, studying from 2015 to 2018. She also holds two Associate's degrees from South Texas College, one in Psychology and another in Fine and Studio Arts. Her education has equipped her with a diverse skill set, including strong graphic design capabilities, particularly in Adobe Indesign CC.
Background in Instructional Support
Alyssa has a background in providing instructional support in higher education settings. She worked as a Blackboard Instructional Support Specialist at The University of Texas Rio Grande Valley from 2016 to 2019. This role involved assisting educators and students with the Blackboard learning management system, enhancing her expertise in educational technology.
Technical Skills and Versatility
Alyssa possesses strong technical skills, including expertise in using Bomgar for remote support solutions. She is proficient in both Mac and Windows 10 operating systems, demonstrating her versatility in various technical environments. This skill set allows her to effectively assist customers with diverse technical needs.