Alyssa Tilley
About Alyssa Tilley
Alyssa Tilley is a Customer Service Specialist with a background in Media Strategy and Technical Theatre. She has experience in customer support roles at various companies, including Literati and Atmosphere, and currently works at SamCart.
Work at SamCart
Alyssa Tilley has been employed at SamCart as a Customer Service Specialist since 2021. In this role, she focuses on providing support to customers, addressing their inquiries, and ensuring a positive experience with the platform. Her responsibilities include resolving issues related to billing and subscriptions, which contributes to customer satisfaction and retention.
Previous Experience in Customer Support
Before joining SamCart, Alyssa Tilley worked as a Customer Support Representative at Literati from 2020 to 2021. During her tenure, she compiled customer feedback into key points for escalation to leadership, aiming to enhance the overall customer experience. Additionally, she served as a Customer Service Representative at Atmosphere for three months in 2019, where she also handled customer inquiries and support.
Education and Expertise
Alyssa Tilley studied at Full Sail University, where she earned a Certificate in Media Strategy. She also holds a Bachelor of Fine Arts (BFA) in Technical Theatre/Theatre Design and Technology from the University of Oklahoma, which she completed in 2016. This educational background provides her with a unique perspective in her customer service roles.
Background in Retail and Support Roles
Alyssa Tilley has a diverse background that includes working as a Jewelry Consultant at Signet from 2017 to 2018. In this position, she engaged with customers to provide product information and support. Additionally, she served as an Undergraduate Assistant at the University of Oklahoma for nine months, where she supported faculty and students in an academic setting.