Iliana Hernandez
About Iliana Hernandez
Iliana Hernandez is a Customer Support Specialist currently employed at SamCart. She has a background in education and customer service, with previous roles at BJ's Restaurants, Costco Wholesale, and Spring Branch ISD.
Current Role at SamCart
Iliana Hernandez serves as a Customer Support Specialist at SamCart, a position she has held since 2022. In this role, she is responsible for assisting customers with inquiries and providing support to enhance their experience with the platform. Her expertise in customer service is leveraged to address various customer needs effectively.
Previous Experience in Education
Before joining SamCart, Iliana Hernandez worked as a Teacher at Spring Branch Independent School District from 2016 to 2022. During her six years in this role, she contributed to the educational development of students in Houston, Texas. Her background in teaching has equipped her with strong communication and problem-solving skills.
Experience in Customer Service
Iliana Hernandez has a diverse background in customer service. She worked as a Server at BJ's Restaurants, Inc. for one year from 2014 to 2015 and as a Membership Assistant at Costco Wholesale for one year from 2015 to 2016. These roles provided her with valuable experience in managing customer interactions and ensuring satisfaction.
Educational Background
Iliana Hernandez studied Elementary Education and Teaching at both Houston Community College and the University of Houston-Downtown. She earned an Associate of Arts (A.A.) degree and a Bachelor of Education (BEd) degree, completing her studies from 2013 to 2016. This educational foundation supports her roles in both teaching and customer support.