Juliana Burman Magday
About Juliana Burman Magday
Juliana Burman Magday serves as the Customer Support Team Lead at SamCart, a position she has held since 2022. She has a background in communications and has worked in various roles, including procurement and graphic design.
Work at SamCart
Juliana Burman Magday has been employed at SamCart since 2022, where she serves as the Customer Support Team Lead. In this role, she oversees the customer support team, ensuring effective communication and resolution of customer inquiries. Prior to her current position, she worked as a Customer Support Agent at SamCart from 2021 to 2022, gaining valuable experience in customer service and support operations.
Education and Expertise
Juliana Burman Magday studied at the University of Maryland from 2018 to 2020, where she earned a Bachelor of Arts in Communications with a focus on Design and Marketing Communication. She also attended Carroll Community College from 2016 to 2018, completing a two-year program. Her educational background equips her with skills in communication, design, and marketing, which are applicable in her current role.
Background
Before joining SamCart, Juliana Burman Magday worked in various roles that contributed to her professional development. She was a Procurement Specialist at Genesis Engineering Solutions, Inc. for eight months in 2020-2021. Additionally, she served as a Graphic Designer at Carroll Community College for one year and worked as a Personal Support Worker at THE ARC OF CARROLL COUNTY, INC. from 2018 to 2020. She also gained experience as an AV Sound Tech Lead & Media Team member at Grace Adventures Day Camp in 2019.
Previous Employment Experience
Juliana Burman Magday has a diverse employment history that includes roles in customer support, graphic design, and procurement. Her experience as a Personal Support Worker at THE ARC OF CARROLL COUNTY, INC. involved providing assistance to individuals with disabilities. Her role as a Procurement Specialist at Genesis Engineering Solutions, Inc. involved managing procurement processes. These positions have contributed to her skill set and prepared her for her current leadership role at SamCart.