Samantha Caplan
About Samantha Caplan
Samantha Caplan is a professional in product operations and program management, currently working at SamCart. She has extensive experience in customer support and operations, having held various roles at ShippingEasy and SamCart over the years.
Current Role at SamCart
Samantha Caplan currently serves as Staff Product Operations & Program Management at SamCart. She has held this position since 2023, contributing to the company's operational efficiency and program management initiatives. Her role involves overseeing product operations and ensuring alignment with organizational goals.
Previous Experience at SamCart
Samantha Caplan has held multiple positions at SamCart. She worked as Director of Customer Support from 2021 to 2022, focusing on enhancing customer service strategies. Following this, she served as Chief of Staff for Product & Engineering from 2022 to 2023, where she supported product development and engineering efforts.
Experience at ShippingEasy
Samantha Caplan has extensive experience at ShippingEasy, where she worked in various roles. She served as Operations Manager from 2016 to 2018, and as Director of Strategic Relationships for three months in 2019. Additionally, she held positions as Account Manager and Manager of Customer Success, contributing to customer engagement and operational success.
Educational Background
Samantha Caplan studied at the University of Arizona - Eller College of Management. She earned a Bachelor of Science (BS) in Marketing, completing her studies from 2006 to 2010. This educational background has provided her with a strong foundation in marketing principles and business strategies.
Early Career Experience
Samantha Caplan began her career as a Customer Service Specialist at Toni & Guy Hairdressing, where she worked for five years from 2005 to 2010. She also gained experience as an A&R Executive at Expat Records for eight months in 2010. These early roles contributed to her skills in customer service and relationship management.