Samantha Caplan (She/Her)
About Samantha Caplan (She/Her)
Samantha Caplan is the Director of Customer Success at SamCart, where she has worked since 2021. She has a background in customer success and operations, with previous roles at ShippingEasy and Auctane, and holds a Bachelor of Science in Marketing from the University of Arizona.
Current Role at SamCart
Samantha Caplan serves as the Director of Customer Success at SamCart, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes using the company's products. Her experience in customer success management enables her to lead initiatives that improve customer engagement and retention.
Previous Experience at ShippingEasy
Samantha Caplan has extensive experience at ShippingEasy, where she held multiple roles. She started as Manager of Customer Success from 2014 to 2016, then transitioned to Account Manager for 10 months in 2013. She later served as Director of Strategic Relationships for three months in 2019 and as Product Manager from 2018 to 2019. This diverse experience contributed to her expertise in operations and customer relations.
Work History at Auctane and Expat Records
Before her tenure at SamCart, Samantha worked at Auctane as Director of Support from 2020 to 2021. Additionally, she was an A&R Executive at Expat Records for eight months in 2010. These roles provided her with a broad understanding of customer support and product management in different industries.
Educational Background at University of Arizona
Samantha Caplan studied at the University of Arizona, where she earned a Bachelor of Science (BS) in Marketing. Her studies spanned from 2006 to 2010, equipping her with foundational knowledge in marketing principles and strategies that she applies in her professional roles.
Early Career Experience
Samantha's early career includes roles such as Customer Service Specialist at Toni & Guy Hairdressing from 2005 to 2010 and Promotions Coordinator at Emmis Austin Radio from 2011 to 2014. These positions helped her develop strong communication and customer service skills, which have been essential throughout her career.